EdgeServPOS

Open tickets. The ability to show the number of open tickets, running total of open tickets, daypart, revenue center, role type statistics of open tickets. Be able to see a list of open tickets and see what the order has on it, view check etc. Closed tickets Need to be able to see an order history from BOH, search by order number etc. The dashboard UI is handy to see order details but difficult to find the orders. Transferring the order information report and search functions into dashboard. On this screen the view receipt for digital signatures as well as view check are very useful. Again the workflow now is cumbersome. -See attachment: Being able to find this screen by searching by order ID, card number, server, etc. For open and closed tickets.

One of our sites has a Catering menu for their Online Ordering. The items on the menu needs to have the serving sizes listed so the customers have an idea on how many servings the meal has per person. When the menu publishes; the descriptions adjust to the aspect ratio of the screen making it harder to read for a decision. Attached is an example photo, Red is what it currently looks like, and Green is what we want it to look like however it only looks neat like this when on my monitor.

Make it so that when you select a table, it shows the amount of time this table has been active with people sitting at it. (Maybe right next to the table number) One of our merchants have a smaller location, and they move customers to the lounge area away from the dining area after they have noticed the customer has been sitting for a long time and not eating. This could be integrated alongside a few other requests in the same genre: Server name, Last time Accessed VS Time table was created, last server to open are just a few of what i've seen, but none with "Time since table opened". These settings would likely be applied in the section editor, as it wouldn't be needed on TO GO or Delivery sections.

I have a customer that does shared tips with servers only during their shifts. It takes the customer longer than usual to do books. If possible some kind of functionality for shared tips. I seen someone share tipreports.com integration. This seems like a sweet integration. Thank you.

Customers would like to see the employee's name who owns the check and maybe the last time the table was accessed - visible on Tables, on the Section screen. Just having the table number and a color change when occupied is not enough. Thanks.

At Cervion, we have multiple high volume sites who tip pool asking for a report that just shows servers names and their tips. This would need to include tips generated through gratuity marked adjustments as well. The "server report" provides most of this information, however it is BOH printable only and does not include gratuity adjustments. Our sites need to be able to print a slip from the FOH at the end of a shift to see house tips without letting staff see their/or the sites cash/credit sales.

The older version had the ability to show which server opened a table. Can this be added back?

Small little request when you have time:) Could we add coursing to the Excel importability field, please and thank you.

It would be nice to not have to clear the browser cache in order for it to reflect any changes to OLO. This causes issues because menus change and we can't expect the customer to clear their cache every time they want to place an order (if they even know what that means).

Currently, if you want to know why gross vs net sales for a specific revenue center are off you have to generate the discount report, then generate the order information report in order to then manually add up all of the checks that have discounts on them to get to a total. It would be much easier if we could add a 'gross sale" column to the item type sales report so that it is easier to calculate.