Hello,
I'm working on switching a two multi-site places. One from SkyTab with about 10 locations, and another from Focus with over 10 locations.
Needed features
1st multi-site. A customer needs to be able to go from one site to another and earn and redeem points.
Two we need to know average spend, total spend, and last visited.
All of which I believe are easy since we are already tracking sales by points, we just need to reverse the points by dollars and we're good to go. This will allow the restauranter to see top spending customers and average spend per customer.
Average spend would just be points/dollars divided by times points were added.
Last visited would be last time points were added.
Then actionable follow-ups on the events field with a coupon. So a coupon that expires for Birthdays, anniversary, win-backs (so if a guest hasn't been back in 30, 60, or 90 days.) and lastly custom campaigns where the merchant can just send notices out themselves to their customers that they tag for top spenders etc.
The outreach should be done via email and text, I think the customer should pay for their text/a profit center for the dealer, email should be simple enough to send out emails for offers and newsletters, anything greater we should integrate to a MailChimp or something of that sort.