We have a customer with 18 cashier-style restaurant locations that frequently serves large parties (15+ guests). Their workflow is to print QR codes on guest checks and have customers bring those checks to the cashier, where the QR code is scanned to recall the order and process payment.

When a large table has been split into multiple checks, EdgeServ automatically advances to the next check after payment. In many cases, consecutive checks have identical totals or very similar items. Cashiers often don't notice that the system has advanced to a different ticket and mistakenly believe the previous guest's check is still on the screen. This can and has resulted in charging the wrong check or even double-charging a customer.

Requested Enhancement

Add a configurable option (by Section, Job Role, or User) that automatically returns the POS to the user's default section after completing payment on a ticket that belongs to a split table/order, instead of advancing to the next split check.

Benefits

• Prevents accidental payments on the wrong split check.

• Reduces the risk of double-charging customers.

• Better supports QR code payment workflows.

• Improves efficiency in high-volume cashier environments.

This also solves another common workflow issue. After paying for one guest from a large party, the next customer in line is often from an entirely different table. Today, the cashier must press Send & Exit before they can recall or scan the next guest's ticket, adding unnecessary steps and slowing down service. Returning directly to the default section after each payment would allow cashiers to immediately scan the next QR code, regardless of which table it belongs to.